Frequently asked questions
What areas do you cover?
City of Tails predominantly covers South Auckland suburbs however we do cover a select few central suburbs as well.
Central suburbs: Onehunga & Otahuhu
South suburbs: Mangere Bridge, Mangere, Drury and Pokeno.
We will also cover particular parts of
Takanini. If your address falls outside of these zones, please get in contact to see if we can make an out of zone arrangement.
Do I need to be home when you pick them up?
For the first 1-2 walks it would be ideal to have the owner involved in the process as it can be a very foreign experience for most dogs. However once the dogs know who we are, then the pick up process will run a lot smoother!
While most of our clients leave their dogs in the yard, we understand some dogs are safer left in the home. If this is the case, City of Tails will provide a secure lock box in a location within your property with the key. This minimises the access to client keys in our van and provides you with a spare if you are ever in need! If your home is alarmed then we would also need to be given a access code.
What happens if there is bad weather?
Our adventures will run during rain, hail or sunshine! Regardless of the weather, our adventures will always go ahead unless the conditions worsen and become dangerous for our walker and the dogs. The walks will only get postponed or cancelled if there is heavy thunder or cyclonic weather.
If your dog gets drenched on a walk, we will be sure to towel dry him before we drop him off home and clean any muddy paws before they are let back in the house.
What happens if my dog gets injured?
All City of Tails handlers are Pet first aid trained. We also carry dog and human first aid kits in the van as well as an emergency first aid kit when out on walks. Our detailed emergency policy and procedures means our staff are well trained to handle any incidents or accidents that may occur when out on adventures.
Your pups health and well being are of the upmost priority and we will not hesitate to cut walks short if a dog needed to be taken in for vet care.
I want my dog to join the pack walks but sometimes he plays too rough with other dogs which gets him in trouble, will he be allowed to join?
In all of our services we provide structured training to each of our dogs. This helps keeps the handlers and dogs safe and the walk enjoyable for all. If your dog needs a kick start on his doggy manners, our Friends of the Farm social days would be exactly what he needs. Our social days concentrate on teaching our rowdy dogs what is appropriate play, how to respond appropriately to other dogs body language and how to settle when around other dogs.
If your dog has any reactivity it is always best to be as transparent as possible and get in touch with us to discuss what options would best suit your dog.